Agent-CustDev

Runs an evidence-based CustDev study from hypothesis to report. Respondents answer in an adaptive form or text chat. The agent probes past behavior and keeps every material finding connected to an exact quote and its source.

InputResearch goal, segments, hypotheses and constraints
During the interviewForm ↔ chat, one question at a time, save and resume
OutputQuotes, pains, contradictions, hypothesis verdicts and a report

Control: findings are not published automatically. A reviewer approves, rejects or refines them. The current version supports forms and text chat.

01Role

It does not replace the researcher. It prevents evidence from getting lost between the interview and the decision.

The agent handles repeatable research work. The team keeps control of the goal, recruitment and final conclusions.

What the agent does

  • Structures the study: segments, hypotheses and an editable script
  • Runs text interviews: an adaptive form or a focused chat
  • Checks questions: blocks leading, hypothetical and compound wording
  • Returns to facts: what happened, when, what the person did and what it cost
  • Extracts evidence: the exact quote and its source
  • Prepares synthesis: pains, opportunities, contradictions and hypothesis verdicts
02Interview

A natural conversation for the respondent. A disciplined method for the study.

The system does not turn the interview into a long questionnaire. It chooses the next question from context while preserving the research boundaries.

Adaptive form

For screening and self-paced responses

Questions branch from previous answers, fields are validated and progress is saved so respondents can return later.

Text chat

For depth, not small talk

The agent asks one question at a time and turns vague statements into a concrete situation, action, workaround or cost.

One session

The format changes; the context does not

Respondents can move from form to chat and back. Existing answers are preserved and are not requested twice.

ResponseThe respondent's own words
ProbeA fact about past behavior
EvidenceQuote and exact source
FindingPain, opportunity or contradiction
ReviewHuman publication decision
03Method

The Mom Test shapes the interview before a question reaches the respondent.

This reduces polite agreement, speculation about the future and answers suggested by the interviewer.

The agent asks for specifics

  • “When did this last happen?”
  • “How did you handle it before?”
  • “What was the hardest part?”
  • “How much time, money or effort did it take?”
  • “What did you do next?”

The agent avoids steering

  • does not pitch a solution during research
  • does not ask whether someone would buy an imaginary product
  • does not bundle several questions together
  • does not treat praise or opinion as behavioral evidence
  • does not hide uncertainty when evidence is insufficient
04Result

Every report can be traced back to the respondent's exact words.

Instead of a polished summary, the team receives connected research artifacts. If a finding looks questionable, its basis is visible.

  • EvidenceA fact, verbatim quote and exact source.
  • Pain and opportunityContext, strength, recurrence in the studied cohort and signs of real effort to solve it.
  • Hypothesis verdictSupported, refuted or still uncertain, with supporting and conflicting evidence.
  • Interview and cohort reportRecurring patterns, segment differences, exceptions, contradictions and next questions.

“Every Monday we copy numbers from three spreadsheets by hand. It usually takes about two hours, and once a month we have to reconcile everything again.”

Example evidence: the quote remains the primary source; the pain statement and its priority are reviewed separately.
RESEARCH / REVIEWdecision required

Human review

Approve · reject · refine

AI prepares the draft. A reviewer decides whether each material finding belongs in the published report.

05Control

Data rules are agreed before the first interview.

The team defines the permitted environment, participants and review process in advance. Extra access is not treated as a default requirement.

Deployment

Cloud or local is decided up front

For sensitive studies, work can be designed to stay inside the organization's environment. The right option depends on the data and operating requirements.

Minimum access

Only the materials the study needs

Sources, participants and permitted actions are agreed before launch. Additional data is not connected by default.

Human control

The agent prepares; the team decides

The script remains editable, and material findings can be approved, rejected or refined before they enter the final report.

Who benefits most

Teams that run interviews regularly but rely on a few people to maintain research quality.

Founders and product teams

Test the problem before building, see real workarounds and separate strong evidence from general interest.

UX and CustDev researchers

Scale response collection, preserve exact quotes and prepare a reviewable evidence base faster.

Organizations with sensitive data

Agree on the environment, access and review process before interviews are collected.

First step

Choose a ready-made solution or describe your process.

Pick one of the twelve agents and subagents, or fill in the questionnaire for custom development.

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